Day-Zero briefing · Juniper Goods (a demo store)
Here's how your company runs.
From 2 years of tickets, orders and books
Customers
Most questions are about where an order is. You answer with the tracking link and a first-name sign-off.
Refunds
Inside 30 days you refund without asking for a photo. After 30 days, the call is yours.
Books
Design tools go under Software subscriptions. Contractor payments always wait for your OK.
Never
You never promise a delivery date, and never offer a discount code in a reply.
What I still need from you
- Do wholesale orders follow the same refund rule?
- Who approves a refund over $200 when you're away?